Privacy Policy

At SecureLLMs.org, LLC ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our private AI cloud platform services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and company information
• Account Information: Username, password, and account preferences
• Billing Information: Payment details and billing address (processed securely through third-party payment processors)
• Communication Data: Records of your communications with our support team

1.2 Technical Information

We automatically collect certain technical information when you use our services:

• Usage Data: Information about how you interact with our platform, including API calls, model usage, and feature utilization
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and performance metrics
• Security Data: Authentication logs, access patterns, and security-related events

1.3 AI Model Data

When you use our AI models, we may process:

• Input Data: Prompts, queries, and data you submit to AI models
• Output Data: AI-generated responses and content
• Model Performance Data: Accuracy metrics, response times, and usage patterns

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our private AI cloud platform
• Account Management: To create and manage your account, process payments, and provide customer support
• Security: To monitor for security threats, prevent fraud, and ensure platform integrity
• Performance Optimization: To analyze usage patterns and optimize AI model performance
• Compliance: To comply with legal obligations and regulatory requirements
• Communication: To send you important updates, security alerts, and service notifications

3. Data Security and Privacy

Security is at the core of our platform. We implement comprehensive measures to protect your data:

3.1 Encryption

• Data in Transit: All data transmission is encrypted using TLS 1.3
• Data at Rest: All stored data is encrypted using AES-256 encryption
• VPN Protection: Optional IP-Sec VPN tunnels for additional security

3.2 Access Controls

• Single Tenant Architecture: Your data is isolated in dedicated environments
• Role-Based Access: Granular permissions and access controls
• Authentication: Multi-factor authentication and OAuth integration

3.3 Data Isolation

• Private Cloud Deployment: Your data never leaves your secure environment unencrypted
• No Cross-Tenant Access: Complete isolation between different customer environments
• Audit Logging: Comprehensive logging of all data access and modifications

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist in providing our services (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users)
• Consent: When you explicitly consent to sharing your information

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Usage Data: Retained for analytics and service improvement purposes
• AI Model Data: Processed in real-time and not permanently stored unless required for service delivery
• Legal Requirements: Some data may be retained longer to comply with legal obligations

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and operational requirements)
• Portability: Request a copy of your data in a structured format
• Opt-out: Opt out of certain communications and data processing activities

7. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by relevant data protection authorities
• Other appropriate safeguards as required by applicable law

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our platform

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

10. Contact Us

We are committed to resolving any privacy concerns you may have and will respond to your inquiry within 30 days.